Privacy policy

Dertien values your privacy and is committed to protecting your personal data as best as possible. This privacy statement explains how Dertien collects personal information, how that information is used, with whom it is shared, and what your rights are.

It may not be the most inspiring read, but it’s important to review it carefully. You are always welcome to contact me if you have questions. For more information on data protection, please visit the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

When does this Privacy Policy apply?

This Privacy Policy applies whenever Dertien processes your personal data. This happens when you visit the website (website user), when you register your interest with Dertien (potential customer), and when Dertien delivers products to you.

Dertien may update this Privacy Policy from time to time, for example to reflect changes in practices or for legal or regulatory reasons. At the bottom of this page, you will find the date of the most recent update.

What are personal data?

Personal data are any details that identify a natural person. Examples include your name, address, telephone number, email address, and financial details for invoicing.
You are not obliged to share this information with Dertien, but without it, ordering or receiving products is not possible.

What does processing personal data mean?

Any action taken with personal data is called “processing”—whether automated or not. Examples include collecting, recording, organizing, storing, adjusting, transferring, or deleting personal data.

Who is responsible for the processing of your data?

Dertien Voeding & Beweging, hereafter referred to as Dertien, located at Ahornlaan in Rotterdam, is responsible for the processing of personal data as described in this Privacy Policy.

What personal data are collected and for what purpose?

The main reason Dertien collects your personal data is to help you create a healthy lifestyle and meaningful moments at the table—by providing tableware products and sharing content that makes eating (again) an enjoyable experience.

Additionally, Dertien uses your information to communicate with you, deliver products, comply with legal obligations, and protect or defend the rights of both Dertien and its users.

Depending on how you interact with Dertien, personal data may be collected from different sources:

When you visit the webshop

Dertien automatically collects data using cookies, depending on your browser settings. These cookies help improve your user experience and allow Dertien to monitor website usage.

Data collected may include:

How you use the website
How often you visit the website
The devices you use to access the website

Most browsers accept cookies by default, but you can change your settings to delete or refuse them. Please note: deleting or blocking cookies may negatively affect your user experience.

When you contact Dertien directly

Through the contact form, Dertien may collect:

Name (first and last)
Email address
Telephone number

When you place an order

Through ordering and payment, Dertien may collect:

Name (first and last)
Email address and telephone number
Delivery address
Order details (billing address, payment details, payment confirmation, username, password, and other information used for account security)

From third parties

Dertien may also receive information from third parties that support its services, such as Shopify, payment processors, servers, and web hosting providers. Any such data will be treated in accordance with this Privacy Policy.

With whom are your personal data shared?

Dertien works with a software provider who has access to personal data and acts as a data processor. This processing is lawful. If required by law, Dertien will share personal data with tax authorities, auditors, or other authorities.

How are your personal data protected?

Organizational measures are taken to prevent misuse of personal data, such as limiting access to data. However, no security system is perfect, and Dertien cannot guarantee “absolute security.” Data you send may not be secure during transmission, so please avoid using unsafe channels to share sensitive or confidential information.

Dertien is not responsible for failures, interruptions, or difficulties that make the website or its functionalities unavailable. How you connect to the website is your own responsibility, and you should take appropriate measures to protect your devices and data for example, against internet viruses.

Dertien is not responsible for any damage you or third parties may suffer as a result of your connection to or use of the website. You agree not to bring claims against Dertien for this.

Children’s data

Dertien is not intended for use by children and does not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided personal data, please contact Dertien to request its deletion.

How long are your personal data kept?

Dertien stores your personal data only as long as necessary for the purpose for which it was collected, while complying with applicable legal retention periods.

Your rights

Depending on your place of residence, you may have some or all of the following rights regarding your personal data:

Right of access: you have the right to know which personal data Dertien processes about you.
Right of rectification: if your data are incorrect, you have the right to have them corrected.
Right of erasure: you may request Dertien to delete your data, unless it is still needed for legal or administrative purposes. You will receive a response within 1 month of your request. If necessary, this period may be extended by 2 months depending on the complexity and number of requests.
Right to restrict processing and/or withdraw consent.
Right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) regarding Dertien’s handling of your data.